BioAyyoob is a confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. He possesses a proven ability to administer and control the operation, configuration, and maintenance of computer-based information systems, as well as having an eye for detail and able to multi-task under pressure.
He pursued his Diploma in Computer Hardware and Networking from the Technical Board, India, and then went on to complete the postgraduate diploma from the Rambus Network Academy.
RAALC prides itself on having Ayoob Kalatil within our organization. As a Customer Support Professional, Ayoob has mastered the art of keeping the clients updated and satisfied with their projects and cases. He is also phenomenally high at technology and integrating various technological aspects to streamline our operations.
From providing complete technical support to keeping the work programs updated, Ayoob is well-versed in the latest and every innovative network technology. With well-polished programming abilities to exceptional planning skills, he is capable of building coherent programs and work structures.
EducationCollege Diploma in Computer Hardware and Networking from the Technical Board, India
SkillsCustomer service and Good communication skills
Commercial technical support experience of servers and network infrastructure
Windows & Linux Operating Systems
Network cable crimping, punching, cabling, and Networking
Server configuration AD, DNS, DHCP & Exchange (Intermediate)
NAS Server & Microsoft Office 365 Exchange
Ability to be clear & concise when explaining technical procedures to customers.
CCNA (Cisco Certified Network Associate)